Customer Service Specialist - Night Shift, Islamabad

Company: Abacus BPO, Islamabad

Location: I-9/3, Islamabad , Pakistan

Shift Timing: 6:00 PM – 3:00 AM (5 days a week)

Salary: Rs. 60,000 – Rs. 75,000/month

Start Date: Immediate openings available

Job Overview:

We’re hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team. Who Should Apply:

• Fresh graduates or students with O/A Levels, Intermediate, or Bachelor’s degree

• Strong command of spoken English (neutral or US accent preferred)

• Willing to work night shifts and in-office (Islamabad)

• Energetic, punctual, and customer-focused

Key Responsibilities:

• Respond promptly and accurately to customer inquiries, delivering effective and timely solutions.

• Establish and nurture strong customer relationships to uphold service excellence.

• Monitor, communicate, and resolve service-related issues efficiently while maintaining a strong focus on customer satisfaction.

• Consistently ensure the delivery of a superior customer experience, contributing to high Quality Assurance (QA) standards.res

Important Notes:

• This is a voice-based customer service role – strong spoken English is essential

• On-site position only – remote work is not available

• Night shift is mandatory

What We Offer:

• Competitive salary and performance-based incentives

• Medical insurance coverage

• Career development and growth opportunities

• Friendly and professional work environment

About Us: Abacus Consulting has been providing innovative business solutions for over 35 years. With a strong commitment to excellence and collaboration, we support organizations in unlocking their full potential through technology and talent. How to Apply:

Apply via Indeed or send your CV directly on WhatsApp at 03293957952 (Address: Plot No. 348-352, Plot 349 Street 1, near Wilson, I-9/3 I 9/3 I-9, Islamabad, 44000).

Females are strongly encouraged to apply.

Job Type: Full-time

Pay: Rs60,000.00 - Rs75,000.00 per month

Application Question(s)

• Are you available to work in night shift?

• Are you fluent in spoken English language?

Work Location: In person