Customer Support Specialist- International

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat.

• Manage multiple chat sessions concurrently, ensuring timely and accurate replies.

• Resolve customer issues efficiently, escalating complex problems to the relevant department as needed.

• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information.

• Document customer interactions and update records in our CRM system.

• Collaborate with team members to enhance customer service processes and outcomes.

• Stay informed about product updates and industry trends to offer knowledgeable support.

Qualifications:

• Proficiency in spoken English at B2 to C1 levels (Common European Framework of Reference for Languages).

• Minimum of an Intermediate Degree.

• Excellent written communication skills with an emphasis on clarity and customer satisfaction.

• Previous experience in a customer support role, particularly in a chat support environment, is preferred.

• Strong problem-solving abilities and quick thinking under pressure.

• High degree of empathy and patience when interacting with customers.

• Ability to multitask and manage time effectively.

• Familiarity with CRM systems and chat support software is advantageous.

Job Type:

• Full-time

Pay:

• Rs60,000.00 - Rs70,000.00 per month