Amazon Account Manager(A to Z Account Management) Night Shift (On-site) Karachi

Position: Amazon Account Manager

Experience: 2+ Years

Platform: Amazon USA

Job Type: Full-Time

About the Role

We are looking for an experienced and responsible Amazon Account Manager who can manage Amazon seller accounts from A to Z

The candidate will be responsible for day-to-day account operations, FBA & FBM management, inventory, orders, customer service, account health, Amazon cases, catalog management, and overall account maintenance.

Requirements

3+ years of hands-on experience with Amazon Seller Central.

Strong experience managing Amazon USA accounts.

Practical experience with both FBA and FBM.

Strong knowledge of Amazon Seller Central operations.

Experience handling Amazon cases and Seller Support.

Good understanding of Account Health and Amazon policies.

Experience managing FBM orders, shipping, returns, refunds, and fulfillment.

Strong problem-solving and communication skills.

Ability to manage day-to-day Amazon account operations independently .

Ability to manage multiple products and tasks simultaneously.

Key Responsibilities

1. Amazon Seller Central Management

Manage Amazon Seller Central accounts on a daily basis.

Monitor account performance, Account Health, notifications, and important Amazon updates.

Identify and resolve account-level issues proactively.

Maintain overall account compliance with Amazon policies.

2. Listing & Catalog Management

Manage parent-child variations and catalog changes.

Handle suppressed, stranded, inactive, or incorrectly categorized listings.

Monitor competitor listings and identify opportunities for listing improvement.

3. PPC Campaign Management Campaign Management: Architect and execute end-to-end Amazon PPC strategies using the Amazon Ads console.

· Performance Optimization: Monitor and adjust bids, keywords, and budgets daily to achieve target ACoS (Advertising Cost of Sales) and TACOS.

· Keyword Research: Conduct continuous keyword analysis and competitor research to identify high-converting search terms.

· Listing Enhancement: Collaborate with the content team to optimize product listings (titles, bullets, A+ content) for conversion and SEO.

· Inventory Forecasting: Align advertising spend with inventory levels to prevent stockouts and maximize profitability.

· Reporting: Generate weekly and monthly performance reports, tracking KPIs like ROAS, CTR, and Total Sales.

4. Inventory & FBA Management

Monitor FBA inventory levels and prevent stockouts.

Track stranded inventory and inventory-related issues.

Manage restock planning and inventory forecasting.

Monitor inbound shipments, receiving issues, removals, reimbursements, and FBA discrepancies.

Coordinate with suppliers/logistics teams when required.

5. FBA & FBM Management

• Manage complete FBA and FBM operations within Amazon Seller Central.

• Monitor inventory, stock levels, fulfillment, and order processing.

• Manage FBA inbound shipments, receiving issues, stranded inventory, removals, reimbursements, and inventory discrepancies.

• Manage FBM orders from order receipt through shipment and delivery.

• Ensure orders are processed and shipped within Amazon's required handling time.

• Coordinate with suppliers, warehouses, fulfillment centers, and shipping teams.

• Manage shipping confirmations, tracking information, cancellations, returns, and refunds.

• Monitor and maintain accurate FBA and FBM inventory levels.

• Handle late shipment, cancellation, delivery, and other order-related issues.

• Manage FBM shipping templates, handling times, fulfillment settings, and related Seller Central configurations.

• Monitor fulfillment performance metrics and take corrective action when required.

• Resolve FBA/FBM-related issues through Amazon Seller Support and ensure timely resolution.

6. Order & Customer Experience

Monitor orders, returns, refunds, and customer-related issues.

Handle customer service issues according to Amazon policies.

Monitor negative feedback and product reviews and escalate issues when necessary.

Identify recurring customer complaints and suggest improvements.

7. Amazon Cases & Support

Open and manage Seller Central cases with Amazon Support.

Follow up on unresolved cases until proper resolution.

Handle listing issues, variation issues, brand/catalog issues, FBA problems, reimbursements, and other Seller Central matters.

Prepare appropriate documentation and responses for Amazon when required.

8. Account Health & Compliance

Regularly monitor Account Health.

Handle policy warnings, listing violations, intellectual property complaints, and other compliance-related issues.

Assist with Plan of Action (POA) preparation when required.

Ensure products and listings remain compliant with Amazon policies.

9. Reporting & Communication

Prepare regular account performance reports.

Provide clear updates on account issues, actions taken, and pending tasks.

Maintain proper records of Amazon cases, issues, and resolutions.

Communicate effectively with the internal team and management.

Benefits

• Punctuality bonus

• Performance bonus

• Growth opportunities

• 15 Annual Paid Leaves.

• Annual Leaves encashment

• Yearly increment

• Alternate Saturdays Off with encashment

• Paid Overtime

Job Timings:

08:30 PM to 05:30 AM (Night Shift) - This may change due to Daylight Saving

Application Question(s):

• Are you able to work on-site on the night shift?

• Your Last / Current Salary?

• How many years of experience do you have managing A-Z account management and running PPC ads in the US marketplace?

Work Location: In person