Phone Banking Officer (ASA Microfinance Bank Pakistan Limited)

Job Responsibilities:

• Answer calls in accordance with the minimum standards outlined in regulatory guidelines and bank policy. • Respond to customer inquiries accurately and promptly, and share a report with the line manager. • Receive customer complaints and immediately share them with the Complaint Resolution Officer for resolution. • Conduct customer feedback surveys and submit data accurately. • Conduct outbound calls/campaigns as per provided guidelines. • Follow up on customer calls where necessary, as and when guided by the line manager. • Perform any other task assigned by the line manager.

Qualification & Experience:

• Minimum Graduate (14 years of Education) B.A, B.Sc., B.Com, BBA or above • 1-2 years in the Bank's Call Centre

Skills:

• Basic knowledge of Microsoft Excel, Word and Power Point • Good Verbal and Written Communication Skills • Basic Knowledge of Call Center Operations