Customer Service Officer

Job Title: Customer Service Officer (CSO) – Female only Location: karachi (Clifton Area) Qualification: Bachelor’s Degree Experience: Fresh candidates or 1-2 years in customer service / Banking Experience (preferred)

Job Responsibilities: ✔ Customer Facilitation: Provide prompt, courteous assistance for inquiries, complaints, and service requests. ✔ Floor Management: Ensure smooth customer flow, reduce wait times, and guide customers efficiently. ✔ Service Enhancement: Actively improve service quality by gathering feedback and suggesting improvements. ✔ Branch Ambiance Maintenance: Keep the branch clean, organized, and customer-friendly at all times. ✔ Business Support Through Services:Drive branch growth by promoting services, cross-selling (if applicable), and ensuring customer retention. ✔ Customer Relationship Management (CRM): Build trust, address concerns, and foster long-term customer loyalty.

Requirements:

• Fluent in Urdu/English (regional language a plus).
• Strong problem-solving and interpersonal skills.
• Proactive, patient, and dedicated to customer satisfaction.
• Basic computer proficiency (MS Office, CRM tools, or banking software).

Benefits:

• Competitive salary
• Yearly Bonuses ( as per performance)
• Festival Bonuses
• Supportive team environment.
• Career advancement opportunities