Customer Interview Specialist (On-Site, Karachi)

Ayanex LLC® is a full-service digital marketing, web development, and BPO agency headquartered in Plano, Texas, with our delivery team based in Karachi. We work with US small and mid-size businesses, and we're growing our team.

The role

We're looking for a confident, articulate communicator to conduct customer interviews over video calls. You'll be the friendly, professional voice on the other end of the call, so excellent spoken English is a must. Responsibilities

• Conduct structured video interviews with customers

• Ask clear, relevant questions and listen carefully to responses

• Record accurate notes and summarize key findings

• Keep every conversation professional, friendly, and on schedule

• Coordinate with the team on interview schedules and follow-ups

Requirements

• Excellent spoken English: clear, fluent, and confident on live calls

• Comfortable conducting calls on Zoom, Google Meet, or similar platforms

• Strong listening skills and a warm, professional manner

• Good note-taking and basic reporting skills

• Reliable, punctual, and comfortable working night shifts

• Experience in customer service, calling, or interviewing is a plus

Work details

• Location: On-site, Karachi (no remote option)

• Job type: Full-time

• Shifts: 5:00 PM to 2:00 AM or 8:00 PM to 5:00 AM (PKT)

• Salary: PKR 100,000 to 180,000 per month, based on experience and interview performance

How to apply Apply through LinkedIn, or send your CV and a short voice or video introduction in English to faiz@ayanex.com with the subject line "Customer Interview Specialist."