Middleware Support Engineer

What We Are Looking For?

We are looking for a proactive and detail-oriented Middleware Support Engineer (L2) with 2–4 years of experience in middleware operations and production support. The ideal candidate will provide first- and second-line operational support for the Red Hat AMQ messaging platform, ensuring the stability, availability, and performance of enterprise messaging services. This role requires working in a 24×7 shift environment, handling routine monitoring, incident response, operational administration, and executing standard operating procedures while escalating complex issues to Senior Middleware Engineers or the Technical Lead.

Job Responsibilities

Platform Operations • Monitor Red Hat AMQ Broker and AMQ Streams environments to ensure platform health and availability. • Monitor broker health, queues, topics, consumer lag, and message throughput. • Perform routine queue and topic administration. • Execute user provisioning, access management, and permission requests. • Monitor SSL/TLS certificates, service availability, and scheduled backup jobs. • Perform daily operational health checks and validate system availability.

Incident Management • Respond promptly to monitoring alerts and operational incidents. • Perform initial incident triage, diagnosis, and troubleshooting. • Resolve routine operational issues by following approved operational runbooks. • Escalate complex or major incidents to Senior Middleware Engineers (L3) or the Technical Lead. • Maintain accurate incident records and provide timely communication during service outages. • Participate in Root Cause Analysis (RCA) activities when required.

Change & Maintenance • Execute approved configuration changes in accordance with change management procedures. • Support platform patching and maintenance activities under L3 supervision. • Participate in planned maintenance windows and scheduled upgrades. • Perform post-maintenance validation to ensure service stability.

Monitoring & Reporting • Monitor infrastructure and middleware dashboards using Prometheus and Grafana. • Perform daily platform health checks and operational validations. • Update operational checklists and shift documentation. • Prepare comprehensive shift handover reports. • Document recurring operational issues and recommend improvements where appropriate.

Skills and Qualifications • Bachelor's degree in Computer Science, Information Technology, or a related discipline. • 2–4 years of experience in middleware, Linux, or infrastructure support. • Basic administration knowledge of Red Hat AMQ, messaging platforms, or middleware technologies. • Experience with Linux system administration. • Good understanding of TCP/IP networking, DNS, firewalls, and connectivity troubleshooting. • Basic Shell scripting skills for operational automation. • Knowledge of Docker fundamentals. • Understanding of Kubernetes and/or Red Hat OpenShift fundamentals. • Basic knowledge of Apache Kafka concepts and administration. • Basic understanding of ActiveMQ messaging concepts. • Experience using monitoring tools such as Prometheus and Grafana. • Knowledge of ITIL Incident Management processes. • Familiarity with operational documentation and standard operating procedures. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Ability to work effectively in a rotating 24×7 shift environment. • Strong documentation discipline and attention to detail. • A collaborative mindset with the ability to work effectively within cross-functional teams.

Strong communication skills with the ability to work effectively in cross-functional teams.

Pay: Rs150,000.00 - Rs300,000.00 per month

Work Location: Remote