Online Technical Support

Job Description – Technical Support Engineer

Position: Technical Support Engineer

Job Summary

We are looking for a motivated and technically skilled Technical Support Engineer to provide first-level technical support and assist in troubleshooting network, system, cloud, and IT-related issues. The candidate should have a basic understanding of CCNA concepts, Linux operating systems, and Cloud technologies.

The ideal candidate should be willing to learn, have good problem-solving skills, and be able to communicate effectively with customers and internal technical teams.

Key Responsibilities

Provide first-level technical support for customers and internal users.

Troubleshoot basic network connectivity, Internet, LAN, WAN, and Wi-Fi issues.

Monitor network devices, servers, and services and report abnormalities to the concerned team.

Assist in troubleshooting routers, switches, firewalls, and other network equipment.

Understand and troubleshoot basic TCP/IP, DNS, DHCP, VLAN, NAT, and routing concepts.

Escalate complex technical issues to the Network, System, Cloud, or Senior Support teams.

Maintain and update support tickets and ensure proper documentation of issues and resolutions.

Perform basic Linux administration tasks and troubleshooting.

Assist in checking server health, services, logs, disk utilization, and network connectivity on Linux systems.

Have a basic understanding of Cloud concepts and services.

Assist in monitoring and supporting Cloud-based infrastructure when required.

Coordinate with ISPs, vendors, and internal departments for issue resolution.

Follow company procedures, security policies, and escalation processes.

Prepare basic technical reports and incident summaries.

Required Technical Knowledge

Networking / CCNA Concepts

The candidate should have a basic understanding of:

TCP/IP Networking

OSI Model

LAN and WAN

IP Addressing and Subnetting

VLAN

Routing and Switching Concepts

DNS and DHCP

NAT

Basic Firewall Concepts

Troubleshooting Network Connectivity

Linux

Basic knowledge of:

Linux operating system concepts

Basic Linux commands

File and directory management

User and permission management

Checking system logs

Basic network troubleshooting commands

Service management

Cloud

Basic understanding of:

Cloud Computing Concepts

IaaS, PaaS, and SaaS

Virtual Machines

Cloud Networking

Basic knowledge of AWS, Microsoft Azure, or Google Cloud Platform will be plus.

Server Hardware Troubleshooting Knowledge

Qualifications

Bachelor's degree or Diploma in Computer Science, Information Technology, Telecommunications, or a related field.

Basic knowledge of CCNA, MCSA, VCP, Proxmox concepts.

Basic understanding of Linux and Cloud technologies.

CCNA certification or relevant training will be preferred.

Fresh candidates or candidates with 1–2 years of relevant experience may apply.

Required Skills

Good troubleshooting and problem-solving skills.

Basic understanding of IT and networking infrastructure.

Good communication and coordination skills.

Ability to work in a team environment.

Willingness to learn new technologies.

Ability to work under pressure and follow escalation procedures.

Preferred Skills

Basic knowledge of Firewalls and Network Security.

Familiarity with ticketing systems.

Knowledge of Network Monitoring Tools.

Basic understanding of Cybersecurity concepts.

Pay: Rs45,000.00 - Rs55,000.00 per month

Work Location: In person