Information Technology Support Engineer

Key Responsibilities: • Providing technical support to users and serving as the initial point of contact for problem resolution. • Facilitating users; onboarding and offboarding processes, ensuring smooth transitions. • Monitoring and maintaining clients and servers’ infrastructure. • Installing, configuring, monitoring, and troubleshooting antivirus/endpoint security solutions on end-user devices and servers, including ensuring protection status, policy compliance, and remediation of security alerts. • Installing and configuring computer hardware, networks, printers, and scanners. • Installing operating systems, application software, and security controls on all end-user computing devices, including device encryption. • Managing user accounts and access controls. • Gathering and analyzing data to diagnose problems with computer systems. • Documenting system configurations, procedures, and troubleshooting steps for knowledge sharing and reference. • Respond promptly to service issues and requests, providing support via various channels, including face-to-face, phone, or remote desktop software. • Prioritize and manage multiple open cases simultaneously, ensuring timely resolution. • Stay updated with emerging technologies and industry trends in systems administration to contribute effectively to team efforts. • Participate in on-call rotation for after-hours support and maintenance activities for critical cases.

Qualifications and Experience: • Bachelor’s degree in information technology, Computer Science, or related field. • 3+ years of experience in systems engineering or a similar role, with hands-on experience in designing, implementing, and managing systems infrastructure. • Hands-on knowledge and experience with antivirus and endpoint security solutions is mandatory. • Knowledge of servers operating systems (Windows, Linux/Unix). • Experience with system performance monitoring, tuning, and optimization techniques. • Familiarity with cloud platforms (Google Cloud) and hybrid cloud environments. • Relevant certifications such as MCSE or equivalent are a plus.

Soft Skills: • Excellent communication skills for effectively conveying technical information to non- technical stakeholders. • Strong problem-solving abilities and analytical thinking. • Ability to work independently and as part of a team in a fast-paced environment. • Attention to detail and organizational skills. • Adaptability and willingness to learn new technologies and concepts.

Technical Skills: • Knowledge of server hardware, operating systems, virtualization platforms, and storage solutions. • Hands-on knowledge of antivirus/endpoint security solutions is mandatory. • Proficiency with operating systems such as Windows, Linux, and MacOS. • Familiarity with system performance monitoring and optimization tools. • Understanding of system security best practices and controls. • Experience with scripting and automation tools (PowerShell, Bash, etc.) for system administration tasks. • Networking knowledge, including TCP/IP, DNS, DHCP, etc. • Familiarity with Virtualization technologies (Hyper-V, VMware) is a plus.