Head Operations

We are looking for an experienced and dynamic Head of Operations to lead and transform the Bank's end-to-end Operations function.

This leadership role will be responsible for driving operational excellence, strengthening governance and controls, enhancing service delivery and advancing the Bank's digitization, innovation and transformation agenda.

The incumbent will oversee key operational areas including Branch Operations, Account Services, Centralized Operations, Trade Operations, Alternate Delivery Channel Operations and Treasury Operations, while ensuring operational efficiency, strong internal controls, regulatory compliance and a customer-centric operating model.

What You Will Lead

• Provide strategic leadership and oversight of the Bank's Operations function, ensuring efficient, scalable and well-controlled operations.

• Drive operational excellence through process optimization, automation, digitization, operational innovation and continuous improvement initiatives.

• Champion operational innovation by identifying, designing and implementing next-generation banking processes, digital solutions, and efficiency-enhancing operating models.

• Strengthen operational risk management, governance frameworks and internal controls to safeguard the Bank's assets and reputation.

• Enhance productivity, service quality and customer experience across branches and centralized operations.

• Ensure compliance with regulatory requirements, internal policies, audit standards and service delivery benchmarks.

• Partner with Business, Technology, Risk, Compliance and other stakeholders to support business growth and deliver strategic priorities.

• Lead the design and implementation of innovative operational and system enhancements to improve efficiency, scalability and resilience.

• Develop and lead high-performing teams while fostering a culture of accountability, collaboration, innovation and continuous improvement.

What We Are Looking For

• Minimum 20 years of banking experience , with strong leadership exposure in branch and centralized operations.

• Bachelor’s degree required; Master’s preferred.

• Expertise in banking operations, operational risk, internal controls, governance and regulatory compliance.

• Proven track record in operational transformation, digitization, innovation and process reengineering.

• Strong understanding of retail and corporate banking operations.

• Demonstrated ability to drive efficiency, service excellence, productivity and innovation-led improvements.

• Strong leadership, stakeholder management and decision-making skills.

• Strong innovation mindset with the ability to reimagine operating models in a rapidly evolving banking environment.

Key Competencies

• Strategic Leadership

• Banking Operations Management

• Operational Risk & Controls

• Regulatory Compliance

• Process Improvement, Digitization & Innovation

• Service Delivery Excellence

• Stakeholder Management

• Team Leadership & Development

Interested candidates may apply by forwarding their updated resumes at [email protected]. The email subject line should read: “ Head Of Operations ”.