Sr. Solution Support Engineer Islamabad,Federal,Pakistan Service Delivery Posted 13 hours ago

Sr.

Solution Support

EngineerIslamabad,Federal,PakistanFind out how well you match with this jobJob ID787874## Join our TeamAbout this opportunity We are looking for a Fintech Solution Support Engineer to ensure the stability, availability, and performance of our digital financial services platforms. In this role, you will provide L2 production support, manage incidents and service restoration, contribute to system integrations, and collaborate with cross-functional teams to deliver secure, reliable, and high-performing fintech solutions. You will play a key role in maintaining business continuity while driving continuous operational improvements.What you will do • Provide L2 technical support for fintech platforms, resolving incidents, service requests, and problems within agreed SLAs.

• Perform root cause analysis (RCA) for recurring and critical incidents, implementing corrective and preventive actions. • Execute application deployments, patches, configuration changes, and rollback activities following change management processes. • Participate in on-call rotations and major incident management, ensuring timely communication and resolution. • Support system integrations by executing and validating integration testing and troubleshooting API-based services. • Review API specifications, integration contracts, and solution documentation to support implementation activities. • Contribute to minor solution design and configuration updates, including routing rules, API mappings, and parameter tuning. • Collaborate with Solution Architects, Engineering, Operations, Security, Compliance, and external partners to enhance solution reliability. • Maintain secure platform configurations, access controls, logging, and compliance with security standards. • Identify opportunities to improve system reliability, monitoring, automation, and operational efficiency. • Communicate technical issues, resolutions, and sta