Technical Support Engineer

Technical Support Engineer

Location: Head Office, Rawalpindi and Lahore

ESCO partners with global leaders in security and communication systems — Hikvision, ITC, and Bosch. We're hiring Technical Support Engineers who learn fast and want to be genuinely good at this within a year, not five.

What makes this role different

We run a dedicated technical enablement function — a full-time team whose only job is training our engineers. You'll get structured theory, hands-on lab work on live equipment, and access to principal training resources from day one. Most engineers here are handling client sites independently within their first three months.

You'll also work across multiple brands rather than one product line. Engineers who spend their careers inside a single manufacturer learn one ecosystem deeply; here you'll learn how Hikvision, EZVIZ, Hikmicro, Bosch, Electro-voice, Dynacord and ITC systems compare, integrate, and get specified against each other. That's a broader technical foundation and it makes you better at solution design, not just support.

Growth path

We publish our progression ladder: Associate Engineer → Technical Support Engineer → Senior Engineer → Lead / Solutions Engineer.

Reviews are scheduled at 6, 12, and 24 months with defined salary bands attached to each level, plus commission eligibility from year two. You'll know exactly what the next step looks like and what it takes to get there.

What you'll do • Provide technical support to clients on-site and remotely — troubleshooting, commissioning, routine maintenance • Conduct site surveys and prepare BoQs for prospective clients • Maintain product comparison sheets for the sales and pre-sales teams • Build technical depth through our in-house training programme, product documentation, and principal support channels • Progress to delivering in-house trainings and client presentations on new products and technologies • Feed back insights on product performance, competitor activity, and client requirements to sharpen how we sell • Route inbound technical queries to the right department

What we're looking for • Bachelor's degree in Engineering, Computer Science, IT, or a related field • Fast learner — we care more about how quickly you absorb a new system than what you already know • Strong communication and presentation skills; you'll be in front of clients early • Understanding of, or genuine appetite for, low-voltage security systems, IP networking, and commercial installations • Comfortable working independently on client sites • Detail-oriented, organized, and methodical about problem-solving

Fresh graduates are encouraged to apply. Our training structure is built for people starting out.

What we offer • Structured salary progression with scheduled reviews at 6, 12, and 24 months • Performance-based commissions from year two • Dedicated in-house technical training — theory and hands-on • Sponsored manufacturer certifications • Health and wellness benefits • Company laptop, transportation, and smartphone with monthly data plan • Multi-brand technical exposure across Hikvision, EZVIZ, Bosch, Electro-voice, Dynacord and ITC