Head of Club Operations & Admin - Islamabad

We’re Hiring: Head of Operations & Admin

Location: French Club – Islamabad

Industry: Hospitality & Lifestyle

French Club is seeking an experienced, strategic, and highly organized professional for the position of Head of Operations & Admin . The ideal candidate must have an experience of working in a reputable club and will be responsible for overseeing overall operational management, ensuring service excellence, improving efficiency, and leading cross-functional teams to deliver a premium customer experience.

This role requires strong leadership, operational planning, team management, and problem-solving skills along with the ability to manage day-to-day operations in a fast-paced hospitality and lifestyle environment.

Key Responsibilities:

• Lead and oversee daily operational activities across all departments

• Develop and implement operational strategies, SOPs, and performance standards

• Ensure exceptional customer experience and service quality

• Supervise department heads and operational teams to ensure smooth coordination

• Monitor operational efficiency, resource utilization, and service delivery

• Manage budgets, operational reporting, and performance analysis

• Ensure compliance with company policies, safety standards, and operational procedures

• Identify process improvement opportunities and implement effective solutions

• Coordinate with management regarding business growth, events, and operational planning

• Recruit, train, mentor, and evaluate operational staff and leadership teams

• Handle operational challenges and ensure timely resolution of issues

Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or relevant field

• 6–10 years of experience in operations management, preferably within hospitality, restaurants, clubs, or lifestyle businesses

• Strong leadership and decision-making abilities

• Excellent communication, organizational, and team management skills

• Ability to manage multiple departments and operations simultaneously

• Strong understanding of operational planning, customer service, and business performance management

• Proficiency in reporting tools, MS Office, and operational systems

What We Offer:

• Competitive salary package

• Professional and growth-oriented environment

• Leadership and career development opportunities

• Dynamic and collaborative workplace culture