Case Manager

HOF Global is looking for a proactive and customer-focused Case Managers to join our Immigration Consultancy Division. If you are passionate about delivering exceptional client experiences and building long-term relationships, we'd love to hear from you.

What You'll Do • Serve as the primary point of contact for clients throughout their journey. • Build and maintain strong client relationships. • Provide regular updates and address client inquiries in a timely manner. • Coordinate with internal teams to ensure seamless service delivery. • Resolve client concerns and handle escalations professionally. • Maintain accurate client records and follow-ups using CRM software. • Ensure a high standard of customer service and client satisfaction.

What We're Looking For • Bachelor's degree in any discipline. • 2+ years of experience in client servicing, customer success, account management, banking, hospitality, or a similar client-facing role. • Excellent verbal and written communication skills. • Strong interpersonal, organizational, and problem-solving abilities. • Customer-centric mindset with attention to detail. • Ability to manage multiple clients in a fast-paced environment.

Preferred Qualifications • Experience in immigration consultancy, education consultancy, banking, or hospitality. • Familiarity with CRM or client management software.

Compensation & Benefits • Competitive salary. • Career growth opportunities. • Professional and collaborative work environment.

Work Location: In person