Customer Support Specialist - International

Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.

Qualifications

• O Levels/Matriculation or above • Excellent Written and Verbal English communication • Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities

• Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image • Providing alternatives to products/items, which are not available on the ecommerce website • Follow standard processes and procedures when it comes to providing the resolution • Staying up to date with latest updates on system information, process changes and future updates