US Healthcare : DME Intake Coordinator (08/26/2026)

IISE Global specializes in outsourced customer service and sales operations, helping organizations reduce costs while elevating the quality and efficiency of their support functions. The company focuses on building reliable, scalable teams that can manage complex customer interactions across diverse industries. IISE Global emphasizes performance, professionalism, and continuous improvement in every client engagement.

Team members are encouraged to contribute to a collaborative environment focused on service excellence and operational growth.

The US Healthcare: DME Intake Coordinator is a full-time, on-site role based in Karāchi. This position is responsible for handling Durable Medical Equipment (DME) intake requests, verifying patient information, and ensuring accurate entry of data into relevant systems. The coordinator reviews prescriptions and supporting documentation, confirms insurance coverage, and coordinates with healthcare providers, patients, and payers to resolve missing or incomplete information.

Daily tasks include answering inquiries, managing case files, tracking order status, and maintaining clear records in compliance with US healthcare and payer requirements. The role also involves collaborating with team members and supervisors to meet service-level targets and support continuous process improvement.

Qualifications

• Strong Communication skills, including clear spoken and written English for interaction with patients, providers, and payers.

• Proficiency in Customer Service, with the ability to handle inquiries, resolve issues, and maintain a professional, patient-centered approach.

• Experience in Case Management, including organizing intake requests, tracking DME orders, and maintaining accurate documentation.

• Working knowledge of Medical Terminology related to DME and US healthcare, enabling accurate interpretation of prescriptions and clinical notes.

• Understanding of Insurance processes, including eligibility verification, prior authorizations, and payer requirements.

• Additional beneficial qualifications: familiarity with US healthcare or DME operations, strong attention to detail, basic computer and data entry skills, ability to work in a fast-paced environment, and prior experience in a healthcare BPO or similar setting.