Incident Management Specialist

Department: Global Customer Support Location: Pakistan

Description

We are looking for an Incident Management Specialist role in Pakistan to handle customer interactions and incident resolution. If you are stress-resistant, can multitask, and are customer-focused, you can apply!

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations • Resolving complaints and ensuring a high level of service. • High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents. • Processing incoming requests from users in the admin. • Panel data collection for incident analysis • Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• Excellent oral and written speech in Urdu language & English language. • High stress resistance. • Ability to take Initiative. • Ability to work with a large amount complex information. • Ability to remain calm and make decisions under pressure, especially during high stress incidents. • Teamwork & collaboration with colleagues. • Experience in handling accidental cases would be a plus.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 48 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. • Final benefits may vary depending on the location.