Incident Management Specialist

Incident Management Specialist Department: Global Customer Support Employment Type: Full Time Location: Pakistan

Description We are looking for an Incident Management Specialist role in Pakistan to handle customer interactions and incident resolution. If you are stress-resistant, can multitask, and are customer-focused, you can apply!

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations

• Resolving complaints and ensuring a high level of service.

• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.

• Processing incoming requests from users in the admin.

• Panel data collection for incident analysis

• Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• Excellent oral and written speech in Urdu language & English language.

• High stress resistance.

• Ability to take Initiative.

• Ability to work with a large amount complex information.

• Ability to remain calm and make decisions under pressure, especially during high stress incidents.

• Teamwork & collaboration with colleagues.

• Experience in handling accidental cases would be a plus.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 48 countries.

• Develop your professional skills with access to mentoring, career consulting, and learning programs.

• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.

• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

• Work alongside people who take initiative, speak openly, and challenge themselves to grow.

• Improve your language skills through co-financed courses and internal speaking clubs.

• Final benefits may vary depending on the location.