Seasoned Customer Service & Billing Specialist – Revenue Cycle Excellence – Full‑Time, 40‑Hour Position at brighthush

html About brighthush brighthush is more than a healthcare system; it is a vibrant community of innovators, caregivers, and scholars dedicated to transforming the health experience in Central Massachusetts and beyond. With a workforce of over 20,000 professionals, brighthush blends patient‑centered care, cutting‑edge research, and academic excellence to create a healthier future for everyone it serves. Our mission is simple yet powerful to heal patients, empower our employees, and enrich the communities we touch. Position Overview We are looking for a Seasoned Customer Service & Billing Specialist to become an integral part of our Billing & Revenue Cycle team. In this full‑time, 40‑hour role, you will be the first point of contact for patients and their families, resolving billing inquiries, processing payments, and ensuring a seamless experience for all stakeholders. Your daily interactions will directly influence patient satisfaction and the financial health of brighthush. Why brighthush? Collaborative, patient‑first environment that values every voice. Comprehensive training, mentorship, and clear career‑advancement pathways. Competitive hourly compensation, robust health benefits, and a wellness program that supports mind, body, and spirit. Opportunity to contribute to a culture of respect, inclusion, and continuous improvement. Access to cutting‑edge technology and data‑driven tools that streamline revenue‑cycle operations. Key Responsibilities Respond promptly to patient and responsible‑party inquiries via phone, email, mail, and in‑person visits, ensuring a courteous and professional experience. Navigate the billing system to review account details, verify insurance eligibility, and update demographic information with precision. Process payments, including credit‑card transactions, money transfers, and payment plan arrangements, while maintaining accurate documentation. Review Explanation of Benefits (EOBs) and resolve discrepancies with insurance carriers, collaborating with internal departments as needed. Communicate effectively with internal revenue‑cycle teams—finance, clinical, and IT—to resolve complex billing issues and improve processes. Document all actions in the billing system, ensuring data integrity and compliance with HIPAA and internal policies. Complete daily statistical summary reports, contributing to quality‑improvement initiatives and revenue‑cycle analytics. Handle walk‑in patient inquiries on‑site, providing clear guidance and support while maintaining a calm, empathetic demeanor. Adhere to call‑distribution protocols and manage assigned work queues efficiently, balancing volume with quality. Participate in regular meetings, training sessions, and seminars to stay current on industry best practices and regulatory changes. Support cross‑functional projects that enhance patient experience, streamline billing processes, and drive revenue growth. Essential Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred. Minimum of three (3) years of customer‑service experience, preferably in a healthcare billing environment. Strong knowledge of third‑party insurance processes, medical terminology, and payer policies. Proficiency with computer systems, including billing software (e.g., Meditech, Epic) and external databases. Excellent verbal and written communication skills, with the ability to explain complex billing concepts in simple terms. Demonstrated problem‑solving ability and a customer‑centric mindset that prioritizes patient satisfaction. Ability to work independently and as part of a collaborative team, adapting to changing priorities. Commitment to maintaining confidentiality and adhering to HIPAA regulations and internal compliance standards. Preferred Qualifications Experience with electronic health record (EHR) systems and familiarity with clinical workflows. Prior exposure to revenue‑cycle operations, such as accounts receivable, collections, or denial management. Knowledge of quality‑improvement methodologies (e.g., Six Sigma, Lean) and experience applying them in a billing context. Fluency in additional languages to serve a diverse patient population and enhance communication. Certification in billing or revenue‑cycle management (e.g., Certified Professional Biller, Certified Revenue Cycle Specialist). Skills & Competencies Customer Focus Empathy, active listening, and a genuine desire to help patients navigate their financial responsibilities. Analytical Thinking Ability to interpret complex billing data, identify trends, and propose actionable solutions. Attention to Detail Precision in data entry, documentation, and compliance checks. Time Management Prioritizing tasks in a fast‑paced environment while meeting deadlines. Team Collaboration Working cross‑functionally with finance, clinical, and IT teams to achieve shared goals. Adaptability Flexibility to handle changing priorities, new technologies, and evolving regulatory requirements. Integrity Upholding ethical standards, confidentiality, and a commitment to transparency. Career Growth & Development At brighthush, your professional journey is supported by a robust framework of learning and advancement Structured onboarding and continuous learning programs that build foundational skills and advanced expertise. Mentorship opportunities with seasoned revenue‑cycle leaders who provide guidance, feedback, and career coaching. Internal mobility pathways to roles in finance, operations, clinical support, and leadership positions. Access to conferences, workshops, and certifications that keep you at the forefront of industry trends. Regular performance reviews with clear advancement criteria, ensuring transparency and fairness. Leadership development initiatives that prepare high‑potential employees for future managerial roles. Work Environment & Culture Our culture is built on the Standards of Respect —Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. We celebrate diversity, foster inclusion, and encourage every employee to bring their authentic self to work. As a member of the SHARE union, you’ll benefit from collective bargaining, professional development, and a supportive community. brighthush is committed to creating a workplace where innovation thrives, collaboration is the norm, and every team member feels valued. From flexible scheduling options to wellness initiatives, we prioritize the well‑being of our staff so they can deliver their best to patients and families. Compensation & Benefits Hourly compensation ranges from $20.94 to $29.27 based on experience, qualifications, and internal equity. The role is non‑exempt, with a full‑time schedule of 40 hours per week (Monday‑Friday, 800 AM‑430 PM). Part‑time or reduced schedules are prorated accordingly. In addition to competitive pay, brighthush offers Comprehensive health, dental, and vision insurance plans for employees and their families. 401(k) plan with company match to help you build a secure financial future. Paid time off, holidays, and sick leave to support work‑life balance. Employee assistance program and wellness resources, including fitness subsidies and mental health support. Signing bonus eligibility for qualified candidates (subject to verification). Flexible work arrangements and remote work options where feasible, allowing you to balance personal and professional commitments. How to Apply Ready to make a difference? Submit your application through the brighthush Careers Portal or click the link below to apply directly Apply to this position Equal Opportunity Statement brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are proud to uphold the Standards of Respect in every interaction—whether with patients, colleagues, or partners. If you share these values, we invite you to join our team and help us make respect the standard for everyone, every day. Apply for this job