Telecom/ VoIP NOC Engineer

We are seeking a motivated and technically skilled VOIP NOC Engineer to join our Network Operations Center (NOC) team and contribute to the monitoring, maintenance, and optimization of our global telecommunications network.

Key Responsibilities • Monitor and maintain VOIP systems, network services, and overall infrastructure performance. • Troubleshoot and resolve VOIP-related issues, including call quality, latency, packet loss, jitter, and connectivity problems. • Provide timely technical support to customers and internal stakeholders. • Analyze network performance and proactively identify potential service disruptions. • Work with industry-standard protocols such as SIP, RTP, TCP/IP, DNS, and VPN technologies. • Escalate complex technical issues to senior engineers and collaborate on effective resolutions. • Maintain accurate incident logs, network documentation, and operational reports. • Participate in system upgrades, testing, and deployment activities. • Ensure adherence to operational procedures and service-level agreements (SLAs).

Requirements • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. • 1–2 years of experience in Network Operations, VOIP Support, Technical Support, or a similar role. • Basic understanding of networking concepts, including TCP/IP, DNS, VPNs, routing, switching, and firewalls. • Familiarity with VOIP technologies and protocols such as SIP and RTP will be an advantage. • Strong analytical and troubleshooting skills with attention to detail. • Good verbal and written communication skills. • Ability to work effectively in a team-oriented and fast-paced environment. • Willingness to work in rotating shifts and provide operational support when required.

What We Offer • Competitive salary and benefits package. • Hands-on exposure to enterprise-grade VOIP and telecommunications technologies. • Professional training and mentorship from experienced engineers. • Career growth opportunities within the networking and telecom industry. • Collaborative and innovative work environment. • Opportunity to work on real-time global communication networks.

Pay: Rs40,000.00 - Rs55,000.00 per month

Work Location: In person