Client Relation Specialist Medical Billing (US HealthCare)

Job Title: Client Relation Specialist – US Medical Billing

Company Name: MedNexus

Location: On-site Shift Timings: 5:30 PM – 2:30 AM (US Night Shift)

About Us:

Med Nexus is a provider of Healthcare Revenue Cycle Management (RCM) services. We deliver data-driven medical billing and practice management solutions to US healthcare practices, leveraging modern customer relationship management tools to streamline client communication and workflow automation. Position Overview:

We are seeking a detail-driven CRM Specialist to oversee client relationship management workflows, system communications, and ticket management for our US Medical Billing operations. In this role, you will configure, track, and optimize customer databases and communication pipelines, ensuring seamless query resolution, account onboarding, and data integration between our healthcare clients and internal RCM teams. Key Responsibilities:

• CRM Pipeline & Workflow Management: Manage and maintain daily CRM activities, ensuring client inquiries, billing tickets, and practice onboarding steps are tracked and resolved within target SLAs.

• Client Interaction Tracking: Document all communication, operational updates, and service requests from US healthcare practices within the CRM database (e.g., Salesforce, HubSpot, or proprietary systems).

• Cross-Functional Coordination: Route client requests, billing queries, and account updates accurately to internal RCM operations, AR follow-up, and VOB teams.

• Process Automation & Reporting: Design automated communication triggers, email templates, and follow-up reminders; generate weekly account engagement reports for management.

• Data Hygiene & Integrity: Maintain clean, updated client accounts, contact directories, and practice profile documentation according to strict HIPAA security standards.

Requirements & Qualifications:

• Experience: 2 to 4 years of experience managing CRM platforms within US Healthcare RCM, BPO, or client service environments.

• Technical Proficiency: Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho, or custom ticketing software) and familiarity with healthcare practice management platforms and MS Excel.

• Domain Knowledge: Functional understanding of US Medical Billing lifecycle, client onboarding procedures, and ticket escalation pathways.

• Shift Commitment: Fixed 5:30 PM to 2:30 AM night shift on-site.

• Communication: Excellent written and verbal English skills tailored for professional interactions with US healthcare providers and practice administrators.

• Education: Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.

Benefits:

• Competitive Salary Package

• Performance Incentives

• Health Coverage / Provident Fund

• Structured Career Advancement Pathways

Application Question(s):

• How much experience do you have as CRM Specialist ?

• What is current salary ?

• What is your expected salary ?

• Do you have to serve any notice period? If yes, How much it would be?

• Our office is located at Asghar Mall, Murree Road, Rawalpindi and it's a night shift job. Will it be feasible for you to commute?

Work Location: In person