Service Quality Observer

Eligibility

Qualifications

• Minimum Bachelors from an HEC recognized institute/university.

• Qualification in Islamic Finance will be an added advantage.

Skills

• Ability to monitor multiple cameras simultaneously

• Strong attention to detail

• Policy violation detection

• Customer service lapse identification

Experience

• Minimum 2 years of relevant working experience

Key Responsibilities

• Monitoring customer service via DVR at branches

• Capturing and documenting incidents with accurate timestamps and video clips

• Observing high customer waiting times and reporting delay incidents

• Ensuring customer-first protocols (greetings, active counter management, EQMS utilization)

Department:

Service Quality Department – Customer Support Group

Location:

Head Office - Karachi

Last Date:

August 31st, 2026