Domestic Customer Support Executive - Islamabad

Who We Are

We are Pakistan's largest outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At Mind bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both led to a continuous and growing engagement with industry-leading enterprises across the globe.

The Job

Domestic Customer Support Executive - Islamabad

Responsibilities • Handle Queries, Requests and Complaints from customers tactfully. • Follow standard processes and procedures when it comes to providing the solution. • Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. • Achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualifications • Bachelor's degree • Proficient in Microsoft Office suite • Exceptional Urdu language fluency, computer literacy, phone etiquette, strong communication and interpersonal skills.

What we offer: • Market competitive salary package • No sales or monthly targets • Medical Insurance • Leave Encashment • On job training • State of the art infrastructure • Employee engagement & appreciation programs