Dynamic Remote Customer Service & Data Entry Specialist – Claims Coordination & Administrative Support – Immediate Start at skillspath

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Welcome to skillspath – Where Innovation Meets Impact

At skillspath, we’re redefining the future of customer experience and data integrity in the fast‑moving world of claims management. Our mission is to empower individuals and businesses to navigate complex processes with confidence, speed, and precision. By blending cutting‑edge technology with a culture of empathy and continuous learning, skillspath has become a trusted partner for organizations that value reliability, transparency, and exceptional service.

As a global leader in the claims coordination industry, skillspath is committed to fostering an inclusive, collaborative, and growth‑oriented environment. Whether you’re a seasoned professional or a recent graduate, you’ll find a place where your skills are celebrated, your ideas are heard, and your career trajectory is accelerated.

Why a Career at skillspath?

Remote Flexibility:

Work from anywhere with a reliable internet connection and the equipment we provide.

Immediate Impact:

Your contributions will directly influence the accuracy and efficiency of our claims processes.

Inclusive Culture:

We champion diversity, equity, and inclusion, ensuring every voice is respected and valued.

Professional Growth:

Access to ongoing training, mentorship, and clear advancement pathways.

Competitive Compensation:

A robust salary package complemented by comprehensive benefits. Position Overview

The Remote Customer Service & Data Entry Specialist will serve as a pivotal link between our claims coordination team and the broader skillspath ecosystem. This role blends meticulous data entry with proactive customer support, ensuring that every claim is processed accurately, efficiently, and with the highest level of customer satisfaction.

Key Responsibilities • Enter and verify claims information into skillspath’s proprietary claims management system with precision and speed. • Identify and follow up on missing or incomplete data, coordinating with internal stakeholders and external parties to secure necessary documentation. • Review and validate invoices for accuracy, ensuring alignment with claim details and company policies. • Generate and compile detailed reports from the system, providing actionable insights to the claims coordination team. • Maintain a high level of customer service by responding to inquiries, resolving issues, and guiding claimants through the process. • Adhere to data privacy regulations and internal security protocols to protect sensitive information. • Collaborate with cross‑functional teams, including underwriting, finance, and IT, to streamline workflows and improve system functionality. • Participate in continuous improvement initiatives, suggesting process enhancements that increase accuracy and reduce turnaround time.

Essential Qualifications • High school diploma or equivalent; additional education or certifications in data management, customer service, or related fields is a plus. • Minimum of 6 months to 1 year of experience in data entry, customer support, or claims processing. • Proficient computer skills, including advanced proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with database or CRM systems. • Typing speed of at least 45 words per minute with a high accuracy rate. • Strong attention to detail and a commitment to maintaining data integrity. • Excellent written and verbal communication skills in English. • Ability to work independently, manage time effectively, and meet tight deadlines. • Unrestricted work authorization in the United States and willingness to undergo a background investigation.

Preferred Qualifications • Experience in the insurance or claims management industry. • Knowledge of HIPAA or other data privacy regulations. • Familiarity with claims management software such as SAP, Salesforce, or proprietary skillspath platforms. • Previous remote work experience with a proven track record of self‑management and collaboration. • Multilingual abilities or experience working with diverse customer bases.

Core Skills & Competencies

Analytical Thinking:

Ability to interpret data, identify patterns, and troubleshoot discrepancies.

Customer‑Centric Mindset:

Passion for delivering exceptional service and resolving issues with empathy.

Process Orientation:

Strong understanding of workflow optimization and continuous improvement methodologies.

Adaptability:

Comfortab