Executive Manager Digital Banking Products

Department: Digital Banking

Bank Grade: VP

Reports To: Head of Digital Banking

Location: Head Office

Executive Manager Digital Banking Products - MMBL

Drive end-to-end development and lifecycle management of digital banking products across payments, onboarding, account servicing, and ecosystem services, ensuring alignment with business goals, regulatory requirements, and customer needs. Lead product strategy through roadmap ownership, stakeholder collaboration, and data‑driven optimization using KPIs, user analytics, and experimentation to improve growth, experience, and operational efficiency. Responsibilities

• Drive the end-to-end design, launch, and continuous enhancement of digital banking products across payments, customer acquisition, account servicing, and ecosystem integrations.

• Own and manage the product roadmap, ensuring alignment with business goals, customer needs, and platform scalability.

• Collaborate closely with Engineering, Business, Customer Experience, Risk & Compliance, Operations, and other stakeholders to deliver product initiatives.

• Define, track, and optimize key performance indicators (KPIs), including transaction success rates, conversion rates, customer satisfaction, retention, and operational efficiency.

• Build and manage strategic partnerships with payment processors, fintechs, banks, regulators, and other financial institutions to support ecosystem growth.

• Ensure products, processes, and operations comply with applicable regulatory, compliance, and scheme requirements.

• Gather and translate business requirements into detailed product documentation, including BRDs, PRDs, user journeys, and functional specifications.

• Partner with technology teams throughout the product lifecycle, from solution design and development to UAT, production deployment, and post-launch optimization.

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