Systems Engineer - IT Support

• Keeping all IT systems running smoothly and ensuring users get the maximum benefit from them • Install and configure computer hardware operating systems, software, and applications • Administration of all IT peripherals • Installation of printer, scanner, and other ICT peripherals • User administration Domain Controller • Configuration of user profile and Office 365 configuration • Assessing the new IT requirements and procuring equipment • L1 and L2 support for all desktop and laptop users • Create, update, and maintain all IT asset inventory documentation • Installation and managing the Anti-Virus • Support and troubleshoot all IT-related issues and escalate to vendors as required • Responsible for keeping all meeting equipment, i.e., conference cam, mic, speaker, and internet, with backup in working condition for smooth meetings. • Responsible for uploading jobs, tenders, policies, and legal sections of the PSW website • Configuration, troubleshooting, and maintaining all Network Equipment • Keeping up-to-date network Diagram of office • Monitoring of the Network to determine bandwidth consumption and outage. • Troubleshoot network problems, diagnosing and solving hardware or configuration faults • Responsible for ensuring network connectivity throughout a company’s LAN/WAN infrastructure with technical considerations. • Installation and support of LANs, WANs, network segments, Internet, and intranet systems. • Managing multiple WAN Links to provide maximum uptime of internet. • Installation and configuration of Wireless network. • Configuring complete Intranet workspace location to give a single point of access to company information for employees using SharePoint online • Design and manage Office 365 SharePoint sites that meet current and future company requirements • Configure and create Site collections, Lists, Document libraries, Pages, and views to collaborate with users. • Implement document management using features like security, versioning, and access level • Create departmental sites and integrate them with the main company intranet site • Create Business process workflows to make the paperless environment • Access to business process flow which can be automated in the company • Understanding the complete process from the relevant department, creating prototyping, providing UAT, making it LIVE, and providing support to the workflows • Set up Microsoft Flows (Power automate) to provide auto approval and status update features based on predefined criteria • Provide technical support to end users and resolve day-to-day issues regarding SharePoint usage • Identify areas and processes where O365 and SharePoint can be better leveraged and facilitate process improvements.

Requirements • Bachelor’s Degree in (Engineering/ICT) - preferred • 2 to 5 years of relevant experience • Certification in Microsoft Technologies (Office 365, Sharepoint) will be a plus point • MS office, Office 365, WLAN Setup, Basic Video Conferencing Setup, Office 365 Sharepoint and Power Automate