Information Technology Support Engineer
Job Description
Location: Islamabad, Pakistan
Job Type: Contract
Department: Information Security & Technology
Company: Confidential Client through People Perfect
Job Overview
People Perfect is hiring an IT Support Engineer for one of its international clients, a leading credit intelligence and financial information company with a global workforce.
The role is responsible for Tier 2/Tier 3 technical support, endpoint management, troubleshooting, IT automation, and user access management while supporting the Islamabad office and collaborating with the global IT team.
Job Responsibilities • Provide Tier 2/Tier 3 support for Windows and macOS. • Manage Microsoft Intune, Microsoft 365, Defender, and Jamf Pro. • Troubleshoot hardware, software, network, and application issues. • Manage user accounts and access through Okta. • Support device provisioning, patching, and endpoint security. • Document issues and solutions in Jira. • Identify recurring issues and automate repetitive IT tasks. • Support the local office infrastructure, conference rooms, and new-hire setups. Qualification & Experience • Bachelor's degree in IT, Computer Science, or related field. • 3+ years of experience in IT Support/IT Engineering, preferably in Tier 2/Tier 3 support. • Hands-on experience with Windows, macOS, Intune, Jamf Pro, Microsoft 365, and Okta. • Good knowledge of TCP/IP, DNS, DHCP, and VPN. • Experience with Jira and scripting using PowerShell, Bash, Python, or AppleScript. • Strong troubleshooting, communication, and problem-solving skills.
Preferred • Cisco Meraki experience. • Experience supporting a global/distributed workforce. • Exposure to AI tools such as ChatGPT, Claude, Gemini, or Copilot for IT support or automation.
Key Skills
IT Support | Tier 2/Tier 3 Support | Windows | macOS | Microsoft 365 | Intune | Microsoft Defender | Jamf Pro | Okta | Google Workspace | Jira | Networking | TCP/IP | DNS | DHCP | VPN | PowerShell | Bash | Python | IT Automation | Endpoint Management | Identity & Access Management