Network Engineer - Level II

Position Summary:

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities:

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues • Troubleshoot and resolve escalated incidents and service requests efficiently • Reporting to a client site for support when needed • Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability • Implement and oversee routine maintenance tasks, updates, and system optimizations • Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures • Mentor and guide Level I engineers in troubleshooting and resolution processes • Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations • Maintain comprehensive documentation of client environments, configurations, and support procedures • Actively contribute to the development of the knowledge base and training materials • Collaborate directly with clients to understand their technical needs and provide proactive solutions • Communicate effectively with clients, providing status updates, technical information, and recommendations • Perform any additional job duties as requested by management to contribute to the overall success of the organization

Requirements

Required Skills and Abilities for Network Engineer Tier 2

• Proven hands-on network engineering experience • Advanced knowledge of routing, switching, Firewalls and Wireless technologies • Deep understanding of networking protocols • Solid understanding of OSI or TCP/IP model • Experience with network diagnostic, monitoring, and analysis tools - 3 +years • Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.) • Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years • Ability to work independently and as part of a team • Strong problem-solving skills and attention to detail • Excellent communication and documentation skills • Ability to manage multiple clients and prioritize tasks effectively

Education and Experience:

• 3+ years' experience in a technical support role, preferably in a Managed Service Provider environment • Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable • Experience with troubleshooting complex hardware, software, and network issues • Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure)