Lead Technical Support Engineer

You will lead a team of technical support engineers to resolve complex customer issues and improve support processes.

This role is on-site.

Responsibilities

• Lead a team of technical support engineers by providing direct guidance and mentorship.

• Troubleshoot and resolve complex technical issues for customers.

• Collaborate with cross-functional teams to escalate and resolve customer problems.

• Identify process improvement opportunities and implement best practices.

• Maintain accurate documentation of customer interactions and issue resolutions.

Required Skills

• 2+ years of experience in a technical support leadership role.

• Strong technical troubleshooting and problem-solving skills.

• Proficiency with support ticketing systems and CRM software.

• Proven experience in technical support and team management.

• Strong communication and customer service skills.

• Ability to prioritize tasks and meet deadlines.

• Any Graduate degree.

Preferred Skills

• Experience with cloud-based technologies.