RETAIL HEAD
Job Description
RETAIL HEAD
Location: Karachi, Pakistan Department: Retail Operations Employment Type: Full-Time
Role Overview
We are seeking a highly experienced and commercially driven Retail Head to take overall ownership of the retail business, drive revenue and profitability, develop and execute retail strategy, and ensure operational excellence across all stores.
The ideal candidate will have a strong track record with a reputable FMCG, retail, consumer electronics, distribution, or other consumer-facing organization, with proven experience in multi-store operations, sales management, P&L ownership, inventory management, team leadership, and retail expansion.
Key Responsibilities Retail Strategy & Business Performance
• Develop and execute the overall retail business strategy in alignment with company objectives.
• Take complete ownership of retail sales, revenue, profitability, and operational performance.
• Develop annual and periodic sales plans, budgets, forecasts, and business growth strategies.
• Set and monitor store-wise sales targets, KPIs, and performance benchmarks.
• Analyze sales trends, customer behavior, market conditions, and competitor activities to identify growth opportunities.
• Conduct regular business reviews and present retail performance and strategic recommendations to senior management.
P&L & Commercial Management
• Own and manage the overall retail P&L, including revenue, gross margins, operating expenses, and profitability.
• Drive initiatives to improve gross margins, store productivity, and overall profitability.
• Identify operational inefficiencies and implement corrective and cost-optimization measures.
• Ensure achievement of monthly, quarterly, and annual revenue and profitability targets.
Store Operations & Expansion
• Lead and manage all retail outlets, ensuring consistent operational and service standards.
• Drive new store expansion, location strategy, store launches, and retail network development.
• Monitor new store performance and ensure successful ramp-up of newly launched outlets.
• Ensure all stores comply with company policies, SOPs, audit requirements, and operational standards.
• Improve store productivity, conversion rates, customer experience, and operational efficiency.
Inventory & Merchandising
• Oversee inventory planning, stock availability, replenishment, inventory aging, and shrinkage control.
• Ensure effective implementation of merchandising, pricing, promotional activities, and brand standards.
• Work closely with Supply Chain and Procurement teams to maintain optimum stock levels and minimize stock-outs and excess inventory.
• Monitor inventory turnover and implement measures to improve inventory efficiency.
Leadership & People Management
• Lead, develop, and motivate Retail Managers, Store Managers, and frontline teams.
• Ensure effective manpower planning, succession planning, and performance management.
• Establish a high-performance culture focused on accountability, customer service, and business results.
• Develop leadership capabilities within the retail management team.
Customer Experience & Market Development
• Develop initiatives to enhance customer experience, store productivity, and conversion rates.
• Monitor customer feedback and identify opportunities to improve service standards.
• Analyze market and competitor trends to strengthen the company's competitive position.
• Drive initiatives that support customer acquisition, retention, and revenue growth.
Cross-Functional & Systems Management
• Work closely with Finance, Supply Chain, Procurement, Marketing, HR, and Technology teams to achieve business objectives.
• Ensure effective implementation and utilization of ERP, BI/reporting, and retail management systems.
• Ensure accurate and timely reporting of retail performance and business KPIs.
Education
• Bachelor’s or Master’s degree in Business Administration, Marketing, Management, Supply Chain, or a relevant discipline.
• Candidates with degrees from reputable and well-recognized universities or business schools will be preferred.
Experience & Requirements
• 8–12+ years of progressive experience in Retail, FMCG, Consumer Electronics, Distribution, or a similar consumer-facing industry.
• Previous experience in a senior retail leadership role is strongly preferred.
• Experience with well-established national or multinational FMCG / retail organizations will be highly preferred.
• Proven experience managing multiple retail outlets and large teams.
• Strong experience in P&L management, sales strategy, inventory management, retail KPIs, and business development.
• Demonstrated track record of achieving challenging revenue and profitability targets.
• Proven experience in retail expansion and new-store launches.
• Strong commercial acumen with excellent analytical and decision-making abilities.
• Excellent leadership, communication, negotiation, and stakeholder-management skills.
• Strong command of MS Excel, ERP, BI/reporting tools, and retail management systems.
Preferred Candidate Profile
Preference will be given to candidates who demonstrate:
• Experience leading FMCG, multinational, or large-scale retail organizations.
• Strong academic credentials from a reputable institution.
• Multi-store or nationwide retail management experience.
• Proven P&L ownership and commercial leadership.
• Successful experience in retail expansion and new-store launches.
• Strong exposure to sales strategy, inventory, merchandising, and customer experience.
• Experience managing senior retail teams and cross-functional stakeholders.
• A strong track record of building scalable, profitable, and high-performing retail operations.
Key Performance Indicators (KPIs)
• Retail Revenue Growth
• Sales Target Achievement
• Gross Margin & Profitability
• P&L Performance
• Same-Store Sales Growth
• Store Productivity
• Inventory Turnover
• Stock Availability & Inventory Aging
• Shrinkage Control
• Customer Experience
• Operating Cost Optimization
• New Store Performance
• Team Productivity & Retention
Work Location: In person