Customer Service Representative - Immediate Openings - Indolj Karachi

Work Type • On-site

Industry • Not Specified

POSITION SUMMARY:

Apply now for an exciting role as a Customer Service Representative with Indolj in Karachi! Enjoy competitive pay and growth potential in a supportive workplace. We are hiring immediately for dedicated customer support professionals.

Overview • Location: Karachi, Indolj Headquarters • Salary: Attractive and competitive compensation • Schedule: Full-time, flexible shifts available

What We Offer • Competitive salary with possible performance incentives • Opportunities for career advancement and leadership roles • Ongoing training and skill development programs • Friendly, professional work culture

Key Responsibilities • Respond promptly and professionally to inbound customer calls, emails, chats, and social media messages • Document and track all customer communications accurately in CRM software • Collaborate with Sales and Operations teams for timely issue resolution • Lead escalation and resolution of complex customer concerns • Assist junior team members and uphold service quality standards

Candidate Requirements • Proven customer service experience with focus on client satisfaction • Fluent English and Urdu communication skills with clear pronunciation • Strong phone handling and written communication abilities • Organizational skills and attention to detail for accurate documentation • Calm, professional demeanor under pressure • High school diploma or A/O Level equivalent • Experience with CRM tools preferred