Data Platform/Production Support -L1

About the Job

We are looking for a Data Platform / Production Support professional to monitor and support Informatica workflows, Cloudera services, SQL Server/SSIS jobs, and Qlik Attunity replication tasks. The role will be responsible for ensuring smooth daily operations, timely incident resolution, platform availability, and effective production support in a 24x7 rotational environment.

Responsibilities • Monitor and support Informatica workflows, Cloudera services, SQL Server/SSIS jobs, and Qlik Attunity replication tasks. • Perform first-level troubleshooting, incident triage, job restarts, failure recovery, and health checks following established SOPs. • Monitor ETL processes, database jobs, replication tasks, and platform alerts. • Proactively identify issues and escalate them to L2/L3 support teams. • Manage incidents, service requests, and operational tickets in accordance with defined SLAs and escalation procedures. • Analyze logs, alerts, and monitoring dashboards to diagnose and resolve routine operational issues. • Maintain operational documentation, shift handover reports, and incident records. • Coordinate with infrastructure, database, and application teams during incident resolution and production support activities. • Support data platform availability, ETL execution, and replication processes in a 24x7 rotational support environment. • Ensure timely communication of critical incidents, service disruptions, and resolution status to stakeholders. • Contribute to process improvements, automation opportunities, and continuous enhancement of support operations.

Requirements • Experience in Production Support, Data Platform Operations, or IT Operations. • Hands-on knowledge of Informatica workflows and ETL processes. • Experience with Cloudera services and data platforms. • Knowledge of SQL Server and SSIS jobs. • Experience with Qlik Attunity / Qlik Replicate and data replication. • Understanding of incident management, service requests, SLAs, and escalation procedures. • Ability to perform log analysis, troubleshooting, job monitoring, failure recovery, and health checks. • Experience working with monitoring tools and operational dashboards. • Strong coordination and communication skills with L2/L3, infrastructure, database, and application teams. • Willingness to work in a 24x7 rotational support environment.