Associate System Engineer | Folio3 Pakistan | Pakistan

Position Summary:

Folio3 Pakistan is seeking an experienced, highly technical, and enthusiastic Associate System Engineer with 1 to 2 years of professional IT, system, and desktop support experience to join our IT department team on a full-time, permanent basis in Pakistan. In this specialized IT infrastructure and end-user support role, you will spearhead providing comprehensive end-user technical support, managing hardware and software assets, and assisting with day-to-day IT infrastructure operations. You will work closely with system administrators, software engineering teams, and internal stakeholders to ensure seamless technical support, high-availability AV setups, and robust network connectivity. Ideal candidates bring a robust academic degree in computer science or information technology, deep practical mastery of Windows and macOS environments, basic networking and Linux literacy, and immediate availability.

Detailed Job Description:

As an Associate System Engineer at Folio3 Pakistan, you will take full ownership of desktop support, hardware/software troubleshooting, IT asset inventory management, and routine infrastructure maintenance. Your day-to-day responsibilities encompass providing responsive end-user support for laptops, peripherals, and Windows systems, troubleshooting complex LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN issues, and supporting meeting rooms, video conferencing, AV equipment, and streaming setups. You will manage IT asset onboarding and offboarding, maintain comprehensive IT documentation, SOPs, and troubleshooting guides, and perform routine health checks on datacenter and conference room equipment. Working in a fast-paced technology environment, you will drive operational excellence, user satisfaction, and infrastructure reliability.

Key Responsibilities:

• Provide prompt, customer-focused technical support for hardware, software, Windows systems, macOS, laptops, and peripheral devices. • Troubleshoot and resolve complex LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN network connectivity issues. • Support meeting rooms, video conferencing systems, AV equipment, and live streaming setups across corporate facilities. • Manage IT asset inventory, tracking hardware lifecycles, employee onboarding/offboarding, and equipment allocation. • Assist with system maintenance, software patching, backups, and routine IT infrastructure operations. • Maintain and update comprehensive IT documentation, standard operating procedures (SOPs), and troubleshooting guides. • Perform regular physical and logical health checks of datacenter infrastructure and conference room hardware. • Utilize IT ticketing systems to log, track, elevate, and resolve end-user technical support requests efficiently. • Collaborate proactively with administrative and engineering teams to support internal IT initiatives. • Ensure all job applications adhere to required email submission guidelines and subject line specifications.

Required Qualifications & Skills:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline. • Minimum 1 to 2 years of professional working experience in IT support, system administration, or desktop support environments. • Good working knowledge and troubleshooting capabilities across Windows, macOS, and computer hardware architectures. • Basic operational knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and Linux operating systems. • Familiarity with enterprise IT ticketing systems and IT asset management frameworks. • Strong communication, documentation, and analytical problem-solving skills. • Customer-focused attitude with a proactive willingness to learn new technologies. • Professional availability for full-time employment in Pakistan (Application email: recruitment@folio3.com; Subject: Associate Systems Engineer).

Nice-to-Have Skills:

• Professional certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Cisco Certified Network Associate (CCNA). • Hands-on experience with cloud-based productivity suites (Microsoft 365, Google Workspace) and identity management (Azure AD). • Prior working experience in software development or IT consulting organizations. • Advanced scripting proficiency in PowerShell or Bash for IT task automation. • Bilingual proficiency in English and regional languages.

Application Information:

• Recruiter: Folio3 Pakistan Human Resources Practice • Contact Name: Nitalia Khan (HR Officer) • Email: recruitment@folio3.com • Phone: Unspecified • Salary/Rate: Competitive and commensurate with experience • Deadline: Open until filled • Notice Period: Immediate to short notice preferred • Contract Duration: Permanent / Full-Time (Pakistan)

Recruitment Pro Tip:

When applying for associate system engineer roles, ensure your resume explicitly highlights your ticketing system resolution volume, networking troubleshooting depth, and hardware asset management experience.