Customer Support Coordinator

About the Role

We're looking for a Customer Support Coordinator to join our team and manage the guest experience across Online Travel Agency (OTA) platforms such as Airbnb and Vrbo. This is a customer-facing role focused on guest communication, and complaint resolution — ideal for someone who thrives in a fast-paced, hospitality-driven environment.

Key Responsibilities • Handle guest inquiries and requests through calls, chats, and emails, with a primary focus on OTA platforms (Airbnb, Vrbo, and similar). • Manage reservations, bookings, and guest requests from inquiry to check-out. • Resolve guest complaints professionally, efficiently, and with a solutions-first mindset. • Maintain accurate records using CRM and data entry tools. • Negotiate rates and upsell services/add-ons where appropriate. • Build and maintain strong guest relationships to encourage repeat bookings and positive reviews. • Ensure a consistently high level of guest satisfaction across all touchpoints.

Requirements • Minimum 1 year of experience in customer service, hospitality, or a related field. • Excellent English communication skills (spoken & written) — non-negotiable. • Strong problem-solving abilities and a calm, professional approach under pressure. • Good interpersonal and negotiation skills. • Good computer proficiency. • Familiarity with CRM software and data entry tools is a plus. • Prior exposure to OTA platforms (Airbnb, Vrbo, Booking.com, etc.) is a strong advantage. • Ability to maintain accurate guest records and a well-organized knowledge base.

Benefits • Competitive salary • One-time meal provided • Paid leaves • Growth & career development opportunities • Professional and supportive work environment

Pay: Rs45,000.00 - Rs55,000.00 per month

Work Location: In person