Information Technology (IT) Business Partner

Job Description: • Serve as the strategic technology and transformation partner to Formal Schools leadership, aligning digital initiatives with operational and program goals. • Lead identification, prioritization, and shaping of automation, digitization, and transformation opportunities across school operations. • Drive end-to-end delivery of transformation initiatives including discovery, process reengineering, solution design, piloting, and scaling. • Work with departments to map, challenge, and redesign processes that are overly manual, fragmented, or inefficient. • Translate business needs into structured functional requirements and work closely with IT teams, platform owners, and vendors to deliver solutions. • Oversee digitization of school processes into OMS and other enterprise platforms, ensuring integration, scalability, and sustainability. • Champion intelligent automation and AI use cases to reduce manual effort and improve decision-making. • Actively manage vendor relationships and ensure high-quality, timely delivery of solutions. • Ensuring appropriate governance while avoiding bottlenecks. • Drive change management, user adoption, and capability building across school operations teams. • Define and track measurable outcomes such as efficiency gains, adoption rates, and operational improvements.

Required Skills: • Strong understanding of large-scale operations, preferably in education, field programs, or multi-site environments. • Proven experience in digital transformation, process reengineering, or business partnering roles. • Experience in business analysis, digital transformation, or product ownership roles • Deep understanding of enterprise platforms (ERP/CRM) and workflow automation tools. • Ability to design end-to-end solutions integrating multiple systems and business processes. • Strong stakeholder management and influencing skills, including engagement with senior leadership. • Experience managing vendors, technology partners, and cross-functional delivery teams. • Excellent analytical, problem-solving, and structured thinking capabilities. • Strong project and program management skills with ability to manage multiple initiatives simultaneously. • Experience driving change management and ensuring adoption of new systems and processes. • High ownership mindset, proactive approach, and ability to operate in ambiguity with focus on outcomes.

Education:

Minimum BS/BBA (Computer Science, Business Analysis, Project Management)

Experience:

9+ years of relevant experience