Travel & Tours Operations Officer
Job Description
Company: Visanova Global Consultants
Location: Islamabad
Job Type: Full-Time
Role Overview
We are looking for an experienced and organized Travel & Tours Operations Officer to manage day-to-day travel operations, bookings, itineraries, and customer requirements.
The candidate should be capable of handling travel inquiries professionally and coordinating complete travel arrangements for clients.
Key Responsibilities • Handle domestic and international travel inquiries. • Prepare travel itineraries and tour packages according to client requirements. • Manage airline reservation and ticketing requests. • Coordinate hotel bookings and accommodation arrangements. • Arrange airport transfers, transportation, and other travel services. • Assist with travel insurance and related documentation. • Coordinate visit visa documentation and processing where required. • Communicate with airlines, hotels, suppliers, and travel partners. • Compare rates and obtain competitive quotations from suppliers. • Prepare quotations and travel packages for clients. • Manage booking confirmations, cancellations, amendments, and refunds. • Maintain accurate records of bookings and client payments. • Follow up with clients regarding documentation and travel arrangements. • Ensure all travel arrangements are confirmed before the client's departure. • Provide professional customer support before and during travel.
Requirements • Previous experience in a travel agency or tours & travel company is preferred. • Knowledge of airline ticketing and reservation procedures. • Familiarity with hotel booking platforms and travel suppliers. • Understanding of international travel documentation. • Good English and Urdu communication skills. • Strong customer service and negotiation skills. • Good computer and MS Office skills. • Ability to manage multiple bookings and deadlines simultaneously.
Preferred Skills • Experience with GDS systems such as Amadeus, Galileo, or Sabre will be highly preferred. • Experience preparing international tour packages will be an advantage. • Basic knowledge of visit visa processing will be preferred.
Pay: Rs35,000.00 - Rs40,000.00 per month
Work Location: In person