Tech Support Specialist

Position Overview

Responsible for ensuring the successful development, quality, implementation, documentation, training, and customer adoption of the TimeLive platform, serving as a vital bridge between customers, development, QA, sales, and product management.

Key Responsibilities • Product Analysis: Translate business requirements into functional test scenarios, review features for usability enhancements, and ensure architectural alignment. • Customer Support: Troubleshoot client issues via live chat, email, and remote sessions while collaborating with engineering to resolve technical roadblocks. • Training & Documentation: Author user guides, manuals, and onboarding materials, alongside delivering product training sessions for internal teams and clients. • Sales & Pre-Sales Support: Support sales discussions, lead software demonstrations, and prepare quotations or implementation recommendations when necessary. • Configuration & Consulting: Configure TimeLive to match client workflows (billing, projects, expenses, approvals) and advise on best practices. • Cross-Functional Collaboration: Partner with Development, Product, and Sales teams on feature planning, release discussions, and structured customer feedback loops. • Reporting: Compile and present monthly support ticket metrics to management.

Core Skills & Competencies • Business Process Analysis & Product Consulting • Customer Success & Technical Support • Product Documentation & Training Delivery • Software Demonstrations & Stakeholder Communication

Job Details & Work Setup • Job Type: Full-time, Onsite • Location: Gulshan-e-Iqbal, Karachi • Shift Timings: Day Shift (10:00 AM to 7:00 PM) • Working Days: Monday to Friday

Qualifications • Bachelor’s degree in Business, Marketing, or a related field (preferred). • 1–4 years of proven closing experience as an Account Tech Support, Sales Executive, or similar customer-facing role (B2B SaaS experience is highly preferred). • Proven track record of hitting and exceeding quotas and closing enterprise or mid-market deals. • Exceptional negotiation, presentation, and closing skills. • Strong organizational skills with a disciplined approach to pipeline management. • High proficiency with CRM tools and advanced sales stack platforms. • Resilient, collaborative, and driven by high performance.

What We Offer • Competitive base salary plus an attractive, uncapped performance-based commission structure. • Fuel Allowance • Comprehensive Health Card coverage. • Product training and supportive leadership to advance your sales career. • Defined career growth opportunities within a rapidly expanding organization. • A collaborative, high-energy, and supportive work environment.

If you have the communication skills to close deals across borders, apply directly here on Indeed or send your CV to basitjavaid@livetecs.com

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person