Patient Collection/Medical Billing

Position Summary

We are seeking a proactive, organized, and detail-oriented Patient Financial Services Specialist to join our Revenue Cycle team. This position is responsible for managing patient accounts, responding to billing inquiries, processing payments, resolving account issues, and maintaining accurate financial records.

The ideal candidate is customer-focused, professional, and highly organized, with the ability to explain healthcare billing and patient financial responsibility clearly and compassionately. This role requires strong attention to detail, effective communication skills, and a commitment to supporting timely collections and accurate financial operations.

Key ResponsibilitiesPatient Financial Services & Customer Support • Serve as a primary point of contact for patient billing and financial inquiries through phone, email, text, and other approved communication channels. • Proactively communicate with patients regarding outstanding balances, payment reminders, billing updates, account status, and financial obligations. • Explain patient statements, insurance balances, deductibles, copayments, coinsurance, and other patient financial responsibilities in a clear and professional manner. • Address and resolve billing questions and concerns promptly while providing compassionate, patient-centered service. • Assist patients with payment plans and other approved financial arrangements in accordance with organizational policies. • Maintain professionalism and confidentiality when discussing sensitive financial and patient information.

Billing & Payment Processing • Accurately post patient and insurance payments to accounts within the practice management and billing systems. • Process manual payments, refunds, adjustments, credits, receipts, and other financial transactions while maintaining complete supporting documentation. • Generate, review, and distribute electronic patient statements. • Monitor statement delivery, payment activity, returned payments, and outstanding balances. • Establish and manage recurring payment arrangements in accordance with organizational policies. • Ensure payments and financial transactions are properly applied, balanced, and reconciled. • Maintain accurate and complete financial records for all assigned patient accounts.

Patient Account Management • Review patient accounts for outstanding balances, payment discrepancies, billing errors, unapplied payments, credits, and other account issues. • Research and resolve account discrepancies by collaborating with Billing, Insurance Verification, Accounts Receivable, Clinical, and other internal teams as needed. • Coordinate with insurance representatives to clarify coverage, payment, and billing-related issues when appropriate. • Update patient demographic, insurance, contact, and financial information to maintain accurate account records. • Document patient communications, payment arrangements, account adjustments, and other account activities accurately within the billing system. • Perform routine account reviews and audits to support data integrity and accurate financial reporting.

Encounter & Documentation Review • Review patient encounters to confirm appropriate charge capture and completeness of billing-related documentation. • Identify missing, inconsistent, or potentially inaccurate billing information and coordinate resolution with providers, clinical staff, and administrative teams. • Ensure billing records are complete, organized, and maintained in accordance with organizational policies and applicable regulatory requirements. • Support documentation, record retention, and financial recordkeeping requirements. • Escalate complex billing, compliance, or account issues to the appropriate department or leadership team.

Qualifications & Core Competencies • Experience in patient financial services, medical billing, healthcare collections, accounts receivable, or a related healthcare revenue cycle function. • Strong understanding of patient billing, insurance payments, patient financial responsibility, payment processing, and account management. • Experience with practice management systems, EHR/billing platforms, electronic statements, payment processing systems, and related financial tools. • Excellent verbal and written communication skills with the ability to explain financial information clearly to patients. • Strong customer service and relationship-building skills with a compassionate and professional approach. • Exceptional attention to detail and accuracy when handling financial transactions and patient accounts. • Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines. • Analytical and problem-solving skills with the ability to research and resolve account discrepancies. • Ability to handle sensitive financial and patient information while maintaining confidentiality and HIPAA compliance. • Ability to work independently and collaboratively in a fast-paced healthcare environment.

Pay: Rs45,000.00 - Rs70,000.00 per month

Ability to commute/relocate: • Wapda Town: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s): • Willing to work the night shift in Wapda Town, Lahore

Experience: • Medical Billing: 1 year (Preferred)

Language: • English (Required)

Work Location: In person